Terms of service

 

Overview

This website is operated by Graceful Women. Throughout the site, the terms “we”, “us”, and “our” refer to Graceful Women.

Graceful Women offers handloom and fusion sarees and related products through its online store.

By visiting our website, browsing our products, or making a purchase, you agree to be bound by these Terms of Service, along with our applicable policies, including our Privacy Policy, Shipping Policy, and Refund & Return Policy.

These terms apply to all users of the website, including customers, vendors, merchants, and browsers.

If you do not agree with these terms, please do not use our website or services.

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services.

1. Online Store Terms

By using this website, you confirm that:

  • You are legally capable of entering into a binding agreement under applicable law.

  • You will use our website and purchase our products only for lawful purposes.

  • You will not use our products or services for any illegal or unauthorised purpose.

  • You will not introduce viruses, malware, or any other harmful code into our website or services.

We reserve the right to suspend or terminate access to our services if you violate these terms, subject to applicable law.

2. General Conditions

We reserve the right to refuse service, cancel transactions, or restrict access where reasonably necessary and permitted by applicable law.

You agree not to reproduce, duplicate, copy, resell, exploit, or commercially use any part of our website, services, or content without our prior written permission, except as permitted by law.

Information submitted through our website may be transmitted across networks to facilitate transactions. Payment information is processed through applicable payment service providers in accordance with their security procedures and policies.

3. Accuracy of Information

We make reasonable efforts to ensure that product descriptions, prices, photographs, and other information on our website are accurate and current.

However, occasional errors, omissions, or outdated information may occur. We reserve the right to correct such errors and update information when necessary, subject to applicable law.

If a material error affects your order, we will take appropriate steps to address it in accordance with applicable law.

4. Product Pricing and Service Changes

All product prices are displayed in the currency specified on our website.

Prices, product availability, offers, and promotions may change from time to time. Any change in price will not retrospectively alter a confirmed order except where permitted by law or agreed with the customer.

We reserve the right to modify or discontinue products, services, or website features, subject to our obligations to customers with existing confirmed orders.

5. Products and Product Representation

Graceful Women specialises in handloom and fusion sarees selected to bring together Indian textile heritage and contemporary style.

We make reasonable efforts to display our products, colours, designs, patterns, textures, and details accurately.

Please note:

  • Actual colours may vary slightly depending on your screen, device, and display settings.

  • Handloom and handcrafted textiles may have minor variations in weave, texture, colour, or design. Such variations may be characteristic of the craftsmanship and are not necessarily defects.

  • Product descriptions will indicate relevant fabric, design, and other available details to help you make an informed purchase.

We reserve the right to limit product quantities, restrict delivery to certain locations, or discontinue products, subject to applicable law and existing order commitments.

Returns, refunds, exchanges, and cancellations are governed by our Refund & Return Policy.

6. Orders, Billing, and Account Information

When placing an order, you agree to provide accurate, complete, and current contact, billing, and shipping information.

Please review your order details carefully before completing your purchase.

We reserve the right to review, refuse, or cancel an order in cases such as suspected fraud, payment failure, stock unavailability, or material pricing or listing errors, subject to applicable law.

If an order is cancelled after payment has been received, any applicable refund will be processed in accordance with our Refund & Return Policy and applicable law.

Customers are responsible for maintaining the confidentiality of their account credentials and for notifying us of any suspected unauthorised use of their accounts.

7. Shipping and Delivery

Orders will be shipped to eligible locations as specified on our website.

Estimated delivery times, shipping charges, and other delivery conditions will be communicated through our Shipping Policy or during checkout, as applicable.

Delivery timelines are estimates and may be affected by courier operations, weather, public holidays, or other circumstances beyond our reasonable control.

If you experience a delivery issue, please contact us using the details provided in the Contact Information section.

Nothing in these terms excludes any consumer rights or remedies available under applicable law.

8. Third-Party Tools and Links

Our website may include tools, payment services, applications, or links operated by third parties.

These services may be governed by their own terms and privacy policies. We do not control third-party websites or services and are not responsible for their content, availability, or practices, except where liability cannot be excluded under applicable law.

Your use of third-party services is subject to the terms applicable to those services.

9. User Feedback and Submissions

If you submit reviews, suggestions, feedback, or other content to us, you confirm that you have the right to share that content.

You grant us permission to use such submissions for legitimate business purposes, including improving our products and services and displaying customer reviews or testimonials, subject to applicable law and our Privacy Policy.

We will not knowingly use customer content in a misleading manner or imply an endorsement that has not been given.

You must not submit content that is unlawful, abusive, defamatory, fraudulent, infringes intellectual property rights, or contains malicious code.

10. Personal Information

Your submission of personal information through our website is governed by our Privacy Policy.

We collect, use, and process personal information as described in that policy and in accordance with applicable data protection and privacy laws.

Please review our Privacy Policy to understand how your information is handled.

11. Errors, Inaccuracies, and Omissions

Occasionally, our website may contain errors or inaccuracies relating to product descriptions, prices, promotional offers, availability, shipping charges, or other information.

We reserve the right to correct errors, update information, or cancel affected orders where appropriate and permitted by applicable law.

If an error affects an order you have placed, we will take reasonable steps to communicate with you and resolve the matter.

12. Prohibited Uses

You may not use our website or its content:

  • For any unlawful or fraudulent activity.

  • To violate applicable laws or regulations.

  • To harass, threaten, abuse, or harm others.

  • To infringe our intellectual property rights or those of others.

  • To upload or transmit malicious software or harmful code.

  • To collect or misuse another person's personal information without authorisation.

  • To interfere with the security, functionality, or proper operation of our website.

We may restrict or suspend access for violations of these terms, subject to applicable law.

13. Limitation of Liability

We make reasonable efforts to maintain the availability and security of our website. However, we cannot guarantee that the website will always operate without interruptions, errors, or technical issues.

To the extent permitted by applicable law, Graceful Women will not be liable for losses arising from circumstances beyond our reasonable control or from temporary website interruptions.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including applicable consumer protection laws.

Nothing in these terms limits any statutory rights or remedies available to customers under Indian law.

14. Termination

These Terms of Service remain effective unless terminated by you or us in accordance with applicable law.

We may suspend or terminate access to our website or services if there is a material violation of these terms or a legitimate security or legal concern.

Termination will not affect rights or obligations that arose before termination, including obligations relating to existing orders, payments, refunds, or other matters that continue by their nature.

15. Governing Law and Jurisdiction

These Terms of Service shall be governed by the laws of India.

Any disputes arising in connection with these terms will be handled by the competent courts or other appropriate forums having jurisdiction under applicable Indian law.

Nothing in this section restricts consumer rights or access to remedies available under applicable law.

16. Changes to These Terms

We may update or modify these Terms of Service from time to time to reflect changes in our business, website, products, or legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.

We encourage customers to review this page periodically. Changes will apply as permitted by applicable law and will not retrospectively remove rights already accrued to customers.

17. Contact Information

If you have any questions about these Terms of Service, please contact us using the details below.

Business Name: Graceful Women

Business Address: Ganga New Town, Dhanori 7th Heaven Road Madhav Nagar Dhanori, B2-1207, 411015 Pune MH, India

Email: gracefulwomenofficial@gmail.com

Website: gracefulwomen.co.in

We will make reasonable efforts to respond to customer enquiries within an appropriate timeframe.

Thank you for choosing Graceful Women.

Graceful Women — Wear Grace. Own Presence.