Refund policy

Refund Policy

Graceful Women

At Graceful Women, every saree and product is carefully inspected, quality-checked, and packed with care before dispatch. We value the trust you place in us and strive to ensure that every order reaches you in excellent condition.

As our products include delicate handloom sarees, silk sarees, fusion sarees, and other traditional garments, we follow a No Return & No Refund Policy, except in cases of products that arrive damaged, defective, or incorrect, subject to the terms below and applicable consumer protection laws.

1. No Returns

All orders placed on Graceful Women are non-returnable, except where a return or other remedy is required under applicable law or approved under this policy.

We do not accept returns for the following reasons:

  • Change of mind after placing an order.

  • Incorrect selection of colour, design, fabric, or product.

  • Personal preference or styling choices.

  • Dissatisfaction arising from expectations that differ from the product description.

  • Minor variations in colour, texture, weave, print, motifs, or finish that are characteristic of handloom and handcrafted products.

  • Differences in colour appearance caused by screen settings, lighting, or photography.

  • Damage caused after delivery due to improper handling, washing, storage, or use.

  • Delivery delays caused by courier partners after dispatch, subject to applicable law.

We request that you carefully review the product description, photographs, fabric details, measurements, price, and other available information before placing your order.

2. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from the product you ordered, please contact Graceful Women within 24 hours of delivery.

To help us investigate and resolve your concern, please provide:

  1. Your order number and registered contact details.

  2. A continuous unboxing video beginning with the unopened package, where available.

  3. Clear photographs and videos showing the outer packaging, shipping label, and the issue with the product.

  4. Clear images of the complete saree, including the border, pallu, blouse piece, and any affected area, where applicable.

The unboxing video should ideally show the package before opening the parcel, the shipping label, the opening process, and the product received.

We strongly recommend recording an unboxing video for every order. Missing video evidence may make verification more difficult; however, claims will be assessed on the available evidence and applicable consumer protection requirements.

3. Resolution for Damaged or Incorrect Products

Once we receive your complaint and supporting evidence, our team will review the claim.

If the issue is verified, we will offer an appropriate resolution in accordance with applicable law and the circumstances of the case. Depending on the issue and product availability, this may include:

  • Replacement with the same product, subject to availability.

  • Exchange for another product, where mutually agreed.

  • Refund or another legally applicable remedy, where appropriate.

If the original product is unavailable, we will discuss the available options with you.

Please do not return any product before receiving return instructions from our team, unless otherwise required by applicable law.

4. Refund Policy

Refunds are not ordinarily provided for change of mind, personal preference, or normal variations associated with handloom and handcrafted products.

Where a refund is approved for a valid claim, it will be processed through the original payment method wherever possible, or through another mutually agreed and legally permissible method.

The processing time may depend on the payment provider or bank. We will communicate the applicable processing details once the refund is approved.

Shipping, cash-on-delivery, handling, and other charges will be treated in accordance with applicable law and the circumstances of the order.

Nothing in this policy excludes any refund, replacement, return, or other remedy that is mandatory under applicable law.

5. Order Cancellation

Please review your order carefully before completing payment.

Once an order has been placed, cancellation requests may not be accepted, particularly after the order has been processed or dispatched. Any cancellation request will be assessed according to the order status and applicable law.

If you need to request a cancellation, please contact us as soon as possible with your order number. We will confirm whether cancellation is possible.

6. Product Care and Damage After Delivery

Customers are requested to handle and store their sarees and garments with appropriate care.

Graceful Women may not be responsible for damage resulting from improper handling, washing, storage, alterations, repairs, or use after delivery, to the extent permitted by applicable law.

For best results, please follow the care instructions provided with the product. For delicate silk and handloom sarees, professional dry cleaning may be recommended depending on the fabric and product-specific instructions.

This section does not limit your rights if the product was already defective or damaged when delivered.

7. Verification and Approval of Claims

All reported issues involving damaged, defective, or incorrect products will be reviewed by our team using the order details, photographs, videos, packaging information, and other relevant evidence.

We may request additional information where necessary to assess a claim.

We reserve the right to decline a claim where the available evidence does not support the reported issue, subject to applicable law and the customer's statutory rights.

8. How to Contact Us

For assistance with a damaged, defective, or incorrect order, please contact Graceful Women within 24 hours of delivery.

Please include:

  • Customer name

  • Order number

  • Registered mobile number or email address

  • Brief description of the issue

  • Clear photographs and videos of the product and packaging

  • Unboxing video, if available

Contact details

  • Brand: Graceful Women

  • Website: gracefulwomen.co.in

  • Email:gracefulwomenofficial@gmail.com

  • WhatsApp: +917058879918

Please wait for confirmation and instructions from our team before sending any product back.

9. Policy Updates

Graceful Women reserves the right to update this policy from time to time. The version published on our website will apply subject to applicable law and any rights already accrued to customers.

10. Customer Acknowledgement

By placing an order with Graceful Women, you acknowledge that you have read this Return & Refund Policy. This acknowledgement does not waive any consumer rights or remedies available to you under applicable law.